Case Study: Hemfrid achieves a 4.5★ award-nominated app redesign with Dev and Deliver

Hemfrid rebuilds its customer app with Dev and Deliver, earning a 4.5★ App Store rating

Hemfrid, the largest home services company in Sweden, faced significant user dissatisfaction with their customer-facing app, which was described as slow, unintuitive, and difficult to navigate. They engaged the vendor Dev and Deliver for a complete redesign, requiring services in product design, UX/UI design, and app development to address these core challenges.

Dev and Deliver rebuilt the app from the ground up through research, prototyping, and iterative usability testing. The solution included new features like a Guest Mode, a reimagined service explorer, and a culturally-informed bookings timeline. The result was an award-nominated application that achieved a 4.5-star App Store rating, successfully reversing the previous negative user feedback.

Hemfrid