Case Study: Croatian Mountain Rescue Service achieves award-winning media coverage and rapid media response with Determ

Croatian mountain rescue service (HGSS) uses Determ to aid their rescue missions

Croatian Mountain Rescue Service (HGSS), a national volunteer search-and-rescue association in Croatia, needed a way to monitor and analyze digital media during major campaigns and time‑sensitive incidents. Manually tracking online and social coverage wasn’t feasible for their team, so they adopted Determ’s online media monitoring and analytics tools to capture real‑time mentions, export data and generate measurable reports.

Determ provided spike alerts, data exports and social/online media reports that let HGSS document event coverage, track trending stories and prepare timely press materials. Using Determ helped them prove media value for their 70‑year exhibition (which supported winning a Grand Prix award for Best Event Communication), alerted them to 15–20 foreign outlets during a high‑profile dog rescue, and delivered measurable metrics to justify and refine their communications strategy. Determ’s reporting and alerts materially improved HGSS’s responsiveness and demonstrated clear ROI.

Croatian Mountain Rescue Service

Jadran Kapović

Head of HGSS’ Information and Analytics Committee