Case Study: Diversity Travel boosts productivity and operational efficiency with DeskTime

Keeping the business ‘in the know’ with DeskTime

Diversity Travel, a global travel management company serving academic, charity and public sector clients, needed better visibility into employee activity, application usage and productivity across its eight departments and 148 staff. To gain transparency and improve processes — from lateness tracking and remote monitoring to understanding back‑office app use — Diversity Travel implemented DeskTime’s time‑tracking and productivity monitoring tools.

DeskTime was deployed with tailored uses per department (timekeeping, monitoring, productivity analysis) and its API was integrated into operational and board reports. The data revealed the company spent over 30% of time in a core application, prompting process changes and faster app performance; teams became more engaged (even running internal productivity competitions), and DeskTime helped Diversity Travel maintain a 98% client retention rate.

Diversity Travel

Przemek Koszka

Director of Technology