Case Study: Easydom improves customer care efficiency with Deskero

Easydom - Customer Case Study

Easydom, a fast-growing home automation company operating internationally, needed a more flexible and collaborative customer care solution to replace its rigid, traditional ticketing system. Their highly technical team required a platform that could support a unique, open workflow, manage diverse client needs from families to commercial partners, and reduce the internal resource investment needed to maintain high service quality and short resolution times. They turned to the vendor Deskero for a customized help desk solution.

Deskero implemented a heavily personalized version of its platform, which included a new ticket management workflow and graphical customization for seamless brand integration. Key features like "Top clients" prioritization and customized notifications helped Easydom efficiently manage its multitasking team and long-term open tickets. The solution from Deskero drastically reduced both answering and management times, freeing up internal resources to create more personal customer contact points and greatly improve the service level without expanding the team.

Easydom