Case Study: IMO achieves faster IT service and transparent operations with Deskcenter

Fast processing by clear division of responsibilities

IMO, a manufacturer of highly specialized slewing rings with two plants near Nuremberg, was managing more than 350 IT systems largely by hand. Before implementing Deskcenter, helpdesk requests were tracked in Outlook and Excel, making ticket intake, status visibility, and processing slow and difficult to follow. The company also needed a more modern way to handle inventory, software deployment, and audit-ready license management.

With Deskcenter’s Management Suite, including helpdesk/web client, hardware and software inventory, user management, software and license management, and software deployment, IMO centralized IT administration and automated key processes. Deskcenter helped improve transparency, speed up request handling, and enable users to check ticket status through a web portal, while also supporting reporting and cost allocation for IT controlling. The result was faster processing, better service quality, and more efficient IT operations, with no specific numeric savings reported.

IMO

Rainer Dressel

Head of the IT management