Case Study: Hospital Agatharied relieves IT support and cuts response times with Deskcenter

Deskcenter in use at Agatharied Hospital

Hospital Agatharied, a charitable hospital in Germany with over 1,000 employees, needed a better way to manage IT support and asset visibility. Before working with Deskcenter, the IT team had no stable ticket system, handled most inquiries by phone, and found that support calls were spread across the department, making it difficult to focus on second-level support.

Deskcenter implemented its modular IT management suite, including helpdesk, hardware and software inventory, IT asset management, and software asset management. The hospital says Deskcenter created a complete inventory of its IT environment and cut telephone support requests from over 90% to 40%, freeing up IT resources and significantly reducing response times for second-level support.

Hospital Agatharied

Andreas Meier

IT-Manager