Case Study: Webbright Services, LLC achieves streamlined project management and improved efficiency with DeskAway

Webbright Services - Customer Case Study

Webbright Services, a Richmond, Virginia web design and Internet marketing firm for small businesses and membership organizations, needed a simple way to collaborate long-distance, keep projects organized, and systemize services to deliver a consistent, on-time customer experience. Founder Lamees Abourahma had no prior tool in place and sought a project collaboration solution that was easy to adopt.

Webbright implemented DeskAway to track customer support issues, manage time and tasks, and create project templates for repeatable processes. The intuitive interface and helpful tutorials made adoption quick, and the template, task and time-tracking features have kept the team organized, improved efficiency, supported innovation, and become an everyday “keeping-my-sanity” tool for the business.

Webbright Services, LLC

Lamees Abourahma

Founder, Webbright Services, LLC