Case Study: Singapore International Foundation achieves streamlined project coordination and improved efficiency with DeskAway

Singapore International Foundation - Customer Case Study

Singapore International Foundation (SIF) Web Content Manager Farihan Bahrin needed a centralized, easy-to-use platform because the organization’s intranet was not accessible from home and lacked tools for working with external partners. The challenge was to track milestones and synchronize updates across project members while minimizing disruption for less tech-savvy staff.

SIF adopted DeskAway to manage internal and external projects, using file uploads, tasks and the doc/wiki features to share ideas and coordinate work; the interface proved easy to learn even for older users. The result was a marked reduction in email overload and smoother resource allocation and project coordination, with responsive support—though the team remains mindful of security and data-export options.

Singapore International Foundation

Farihan Bahrin

Web Content Manager, SIF