Case Study: Shinybot achieves streamlined task management and time savings with DeskAway

Shinybot- Customer Case Study

Shinybot, a California web development studio led by founder Darrin Rich, needed a straightforward way to keep client work and partner contributions from getting lost in day-to-day email and ad hoc communication. Darrin had tried other tools like Basecamp and Manymoon but wanted a simpler, reliable way to manage tasks as a growing freelance operation.

They adopted DeskAway — a Basecamp-like interface focused on Tasks and DeskMail — which made onboarding quick and centralized project work with clients and partners. The result: clearer task management, less time spent hunting through email, improved efficiency, and better control over workloads; Darrin also praised DeskAway’s responsiveness to customer feedback and suggested adding selective Google contacts sync.

Shinybot

Darrin Rich

Founder, Shinybot