Case Study: Sharp End Training achieves streamlined collaboration and eliminates attachment-driven email chaos with DeskAway

Sharp End Training - Customer Case Study

Sharp End Training, a South Yorkshire–based online training company serving small businesses globally with country-specific sites, needed a simple way to manage projects and collaborators. They were hindered by email-driven workflows, attachments and version-control confusion, and found other tools too technical for their needs.

They implemented DeskAway to track projects, set flexible access controls, and keep discussions organized as single threads per topic. Adoption was immediate with virtually no learning curve; email attachments stopped completely, large media are hotlinked when needed, and the team now follows a clear onboarding methodology—improving collaboration, clarity and version control.

Sharp End Training

Jonathan Senior

Founder, Sharp End Training