Case Study: Matan Media achieves improved productivity and profitability with DeskAway

Matan Media - Customer Case Study

Matan Media, a Jerusalem-based digital agency offering SEO, conversion optimisation, social media and PPC services, struggled to coordinate work across multiple departments and clients. Before DeskAway they relied on ad-hoc tools (some staff used Basecamp) and faced poor time tracking, lack of an audit trail, excessive reporting and limited client visibility.

By adopting DeskAway’s task lists, file attachments, comments, deadlines and limited-user access, the team streamlined project management, gave clients real-time visibility and eliminated many manual reports. The result was clearer oversight of time spent, improved staff productivity and resource utilisation — which translated into better project efficiency and increased profitability.

Matan Media

Craig Caplan

Head of Client Services/ Project Manager, Matan Media