Case Study: Conscious Web Solutions achieves improved team collaboration and project efficiency with DeskAway

Conscious Web Solutions - Customer Case Study

Conscious Web Solutions, a U.S. business consulting and web solutions firm led by James Welsh, needed a simpler way to coordinate projects and contractors after using DotProject and Storm for Drupal. The main challenge was improving team collaboration and client adoption while streamlining workflows and integrating billing with FreshBooks.

They implemented DeskAway for project planning and task management; the platform proved intuitive and many contract staff now prefer working there instead of by email or Skype. Adoption is ongoing as clients are trained, but DeskAway has already reduced reliance on email, improved collaboration and efficiency, and highlighted opportunities for further improvement (requested task-status and estimated-time fields).

Conscious Web Solutions

James Welsh

Owner, Conscious Web Solutions