Case Study: University of Southampton achieves rapid targeted emergency alerts and measurable message penetration with DeskAlerts

University of Southampton - Customer Case Study

The University of Southampton, a Russell Group higher-education institution, faced a significant gap in service provision: it had no reliable way to rapidly deliver messages to targeted groups of users. To close that gap the university implemented DeskAlerts’ internal communications solution.

DeskAlerts provided targeted, real-time desktop alerts used selectively for emergency-only communications (core infrastructure failures, room- or group-specific issues, and fast-spreading malware). DeskAlerts’ Statistics module gives message owners measurable reports on message penetration, helping preserve user attention by avoiding message fatigue; the university describes the system as cost-effective and effective at ensuring critical messages reach the right people.

University of Southampton

Nick Williams

University of Southampton