Case Study: University Hospitals Birmingham NHS Foundation Trust achieves instant organisation-wide cyber-alerts and improved staff vigilance with DeskAlerts

University Hospitals Birmingham NHS Foundation Trust - Customer Case Study

University Hospitals Birmingham NHS Foundation Trust, one of the highest-performing NHS organisations in Europe, needed an instant communications solution to reach staff quickly across the trust. They adopted DeskAlerts’ internal communications solution as an additional channel to deliver urgent IT and organisation-wide messages.

DeskAlerts was used by the IT department to send IT Services notices and general organisational alerts, notably to warn staff during the WannaCry cyber attack and to promote online vigilance. The implementation delivered fast, trust-wide notifications that improved staff awareness and reporting of suspicious emails—while the case study does not include quantitative metrics, the impact was demonstrated through timely, organisation-wide alerts sent via DeskAlerts.

University Hospitals Birmingham NHS Foundation Trust

James Hancher

University Hospitals Birmingham NHS Foundation Trust