Case Study: Topdanmark reduces helpdesk overload and speeds outage notifications with DeskAlerts

Topdanmark - Customer Case Study

Topdanmark, the second-largest insurance company in Denmark, needed a reliable notification channel to alert employees about outages and maintenance. They deployed DeskAlerts’ internal communications software, using scrolling ticker messages and information monitors to broadcast system alerts and important news that affect daily work.

DeskAlerts enabled fast, organization-wide notifications of system outages and events, helping to mitigate helpdesk overload by informing the workforce in a timely manner. Topdanmark reports that DeskAlerts eased the IT department’s workload during system failures and significantly reduced the volume of helpdesk inquiries.

Topdanmark

Bo B. Jorgensen

Service Desk