Case Study: Université catholique de Louvain achieves reliable emergency messaging and enhanced reporting with DeskAlerts

The Université catholique de Louvain - Customer Case Study

The Université catholique de Louvain, Belgium’s largest French‑speaking university, needed a dedicated channel to deliver important messages from central services like IT to the whole organization. Their homemade popup system lacked essential features such as professional design, reporting and delegation, so they implemented DeskAlerts’ internal communications solution (DeskAlerts software) to provide a more robust urgent‑messaging channel.

DeskAlerts replaced the homegrown tool and added rich text formatting, customizable skins and media embedding, policy‑based delegation, and built‑in reporting. As a result, the university now sends clearer, professional alerts for planned and unplanned outages, can verify who received each message, delegate sending without losing control, and better ensure that emergency messages reach everyone across the institution.

The Université catholique de Louvain

Olivier Jeuniau

Information Systems Department