Case Study: CSSS de la Pointe‑de‑l'Île achieves targeted, multilingual, non‑disruptive staff communication with DeskAlerts

The CSSS De La Pointe-De-L'Île - Customer Case Study

The CSSS De La Pointe-De-L'Île, a Canadian healthcare organization, needed a user-friendly way to notify specific staff without interrupting others’ workflows—moving beyond broadcast emails and intranet notices. They selected DeskAlerts to deliver targeted internal communications and multilingual messages to only the employees affected by each announcement.

DeskAlerts was deployed with AD synchronization, reusable templates, message lifetime controls, delivery statistics and easy translation to French, allowing the CSSS to send timely, language-appropriate alerts and collect feedback. As a result, DeskAlerts enabled the organization to inform targeted audiences on time, ensure staff receive messages in their language, and avoid disturbing non‑targeted employees.

The CSSS De La Pointe-De-L'Île

Didier Godot

Head of Communications