Case Study: St George's, University of London achieves reduced help-desk overload and keeps users informed with DeskAlerts

St George's, University of London - Customer Case Study

St George's, University of London, the UK’s only university dedicated to medical and health sciences (about 8,000 users), needed to reduce help desk overload and prevent staff being overwhelmed by routine IT queries. To address this, St George’s turned to DeskAlerts, using it as a dedicated channel to push IT service updates to users.

DeskAlerts was quick and easy to set up and allowed tailored notifications that kept customers informed and preempted unnecessary support calls. As a result, DeskAlerts eliminated unnecessary help desk calls, improved customer communication and experience, and proved to be great value for money.

St George's, University of London

Valente Panattoni

Senior Desktop Support Analyst