Case Study: Masanutten Resort achieves instant, reliable enterprise-wide user communication and reduced helpdesk calls with DeskAlerts

Masanutten Resort - Customer Case Study

Masanutten Resort, an all‑season hospitality destination near the George Washington and Jefferson national forests, needed an efficient way to communicate with staff and guests across multiple networks. To solve this, the resort turned to DeskAlerts and its Internal Communications Solution to provide centralized, real‑time messaging.

DeskAlerts was configured and deployed quickly, giving Masanutten Resort the ability to instantly inform users of outages, events, and targeted group notices. The DeskAlerts delivery guarantee and easy setup reduced helpdesk call volume during network incidents, enabled targeted notifications for upcoming events, and benefitted from integrations and vendor support to maximize their internal communications.

Masanutten Resort

Juan C Rosique

Director Corporate Information Technology