Case Study: KRKA (international generic pharmaceutical company) achieves faster critical notifications and reduced support calls with DeskAlerts

Krka - Customer Case Study

KRKA, d.d., an international generic pharmaceutical company selling to more than 70 countries, needed a fast, reliable way to inform employees and manufacturing line operators about system failures, maintenance, upgrades and other critical events — many users accessed systems via terminals or the company intranet. To solve this, KRKA implemented DeskAlerts software to deliver targeted, immediate notifications across its production and intranet environments.

DeskAlerts was integrated with the KRKA intranet to broadcast alerts, which reduced calls to the tech support team and cut the manual time previously spent verifying notifications (previously requiring 2–3 hours and 4–5 people). The DeskAlerts solution ensured staff — including those absent during events — receive timely information about maintenance, upgrades and QA incidents, enabling faster responses, preventing potential product contamination and yielding measurable savings (sometimes several thousand euros) and improved operational effectiveness.

Krka

Sebastijan Kos

MES Project Manager for Implementation of PAS-X product