Case Study: Hopital Fribourgeois (HFR) achieves faster, more reliable staff communications with DeskAlerts

Hopital Fribourgeois (HFR) - Customer Case Study

Hopital Fribourgeois (HFR), a cantonal hospital in Fribourg, needed a more reliable way to reach all users about service interruptions and other urgent communications. To address this challenge they engaged DeskAlerts and deployed DeskAlerts’ push-mode notifications to ensure timely delivery of critical messages.

DeskAlerts’ push mode improved information and news delivery across the organization, and HFR reports that time to prepare and deliver messages to users has improved. While some users initially complained about the intrusiveness of the alerts, DeskAlerts helped mitigate those issues and gave HFR greater flexibility to prepare and send communications just before delivery.

Hopital Fribourgeois (HFR)

Philippe Kilchoer

Hopital Fribourgeois (HFR)