Case Study: Hôpital du Valais achieves timely, targeted staff and customer alerts with DeskAlerts

Hôpital du Valais - Customer Case Study

Hôpital du Valais, the largest employer in Valais, needed a way to deliver targeted notifications to employees and a backup communication channel if email and phone systems failed. To solve this, the hospital selected DeskAlerts for its alerting capabilities and notification service.

DeskAlerts deployed scrolling ticker-tape messages, a broadcast feature and Active Directory–based targeting so affected staff receive timely alerts about incidents and maintenance. As a result, DeskAlerts gave Hôpital du Valais a dedicated, cost‑effective channel to inform employees and customers instantly—even when email and phone systems are down—ensuring staff have the right information at the right time.

Hôpital du Valais

Leo Kalbermatten

Chef Operations IT