Case Study: Fujifilm Australia achieves improved store communications and reduced support calls with DeskAlerts

Fujifilm Australia - Customer Case Study

Fujifilm Australia, the local arm of the multinational photography and imaging company, needed a reliable way to notify its in-store labs across retail sites in Australia and New Zealand about updates and issues. Fujifilm Australia engaged DeskAlerts to provide a centrally managed desktop notification tool to reach dispersed store locations quickly and consistently.

DeskAlerts was deployed across Australian retail sites and is used by Fujifilm Australia’s Technical Services and Support teams to push branded, centrally managed alerts. The DeskAlerts solution dramatically improved communication by proactively delivering relevant information to stores and significantly reduced incoming support calls, becoming an integral part of Fujifilm Australia’s communication strategy.

Fujifilm Australia

Arash Rostami

Solution Delivery Manager