Case Study: City of Lenexa achieves instant, reliable staff alerts with DeskAlerts

City of Lenexa - Customer Case Study

The City of Lenexa needed a reliable, affordable way to ensure accurate, instantaneous communication across departments—especially during emergencies—and found email and phone trees were too slow and fragile. To address this, the city selected DeskAlerts' desktop notification solution.

DeskAlerts implemented a fully automated alert system that pushes instant pop-up notifications and surveys for closures, outages, maintenance and project updates, reaching staff even when email servers are down. The platform reduced reliance on phone calls, freed IT to focus on troubleshooting instead of mass notifications, and provided fast, measurable feedback via surveys—results the City of Lenexa attributes to DeskAlerts and its responsive support.

City of Lenexa

Dan Harless

IT Manager