Case Study: Australian Healthcare Company achieves rapid, targeted staff communication and fast deployment with DeskAlerts

Australian Healthcare Company - Customer Case Study

Australian Healthcare Company, a medical diagnostics provider offering laboratory medicine, pathology and radiology services, faced limitations with a bespoke internal communication tool that was only used in part of the organization and would take up to 12 months to redevelop. To get faster, more reliable internal communications in their secure environment they selected DeskAlerts for targeted desktop alerts along with SMS, email and survey capabilities.

DeskAlerts was integrated quickly via Active Directory and deployed across the organization, delivering targeted alerts by audience or location without disrupting users’ work or other software. The vendor’s solution gave management the ability to inform staff and collect immediate feedback, improved reach and speed of communications, and avoided the lengthy redevelopment timeline previously required.