Case Study: Toleco scales ERP support and project management with Desk365

Toleco streamlines ERP support in nearly 2 years with Desk365

Toleco, a food-production consultancy, helps food-producing companies digitalize their operations through ERP consulting and automation. Their challenge was managing a high volume of customer requests and complex projects without a structured system. This led to difficulties with prioritization, fragmented communications, and a loss of internal context and accountability as their team scaled. They needed a single platform to manage tickets, retain knowledge, and facilitate smooth handoffs between different roles.

Desk365 provided a centralized ticketing system that became the backbone for Toleco's support and project management workflows. The solution allows tickets to move fluidly between consultants, developers, and project managers without losing context. By upgrading to Desk365's Plus plan, Toleco also leverages AI-powered features like automatic ticket summaries to document solutions more efficiently and maintain consistent knowledge. The results include improved operational continuity, faster onboarding of new team members, and tangible efficiency gains, providing a solid foundation for the growing organization.

Toleco