Case Study: Intec Energy boosts IT support efficiency with Desk365

Intec Energy streamlines IT support for 150 employees across 20+ countries with Desk365

Intec Energy, a provider of engineering and energy solutions, faced challenges in managing its internal IT support for a distributed workforce across 20+ countries. Their previous process of handling requests through emails lacked structure, making it difficult to track, prioritize, and maintain centralized records. This prompted their search for a more efficient system, leading them to the helpdesk software Desk365.

By implementing Desk365, Intec Energy centralized all IT requests into a single platform. The solution was chosen for its cost efficiency, seamless Microsoft Teams integration, and ease of use. This allowed agents to prioritize work effectively and empowered employees to create and track tickets directly via a Teams chatbot. As a result, Desk365 helped Intec Energy boost agent productivity, improve collaboration across international time zones, and eliminate scattered communications.

Intec Energy