Case Study: CCKeys saves hours and improves support with Desk365

CCKeys saves hours each week with Desk365

CCKeys, a UK-based secure key management system provider, faced significant inefficiencies in its customer support operations. Their team manually tracked support tickets through email and Microsoft Planner, leading to missed requests, lost information, and poor collaboration, especially when agents were unavailable. To address these challenges, they turned to the Desk365 ticketing software.

By implementing Desk365, CCKeys gained a unified support system with deep Microsoft Teams integration and powerful automations. The solution saved the team hours each week, eliminated missed tickets, and ensured they could respond within their one-hour SLA. Desk365's features, including QR code forms embedded on hardware and AI-driven summaries, streamlined their workflow, freeing up time for higher-value customer interactions and strategic improvements.

CCKeys