Case Study: Covenant Health achieves a simpler, more usable multisite experience with Designsensory

Covenant Health unifies 80+ websites with Designsensory, boosting physician office-hours success by 34%

Covenant Health, a major healthcare provider in East Tennessee, faced a significant challenge with a fragmented online presence consisting of over 80 confusing websites. This complexity created difficulties for patients and staff while consuming substantial internal resources. They partnered with Designsensory for a comprehensive website migration, consolidation, and development project to address this issue.

Designsensory unified all of the websites into a single, seamless multisite platform, streamlining over 1,000 pages. The solution included a custom physician and location search tool and consolidated content into one CMS for improved usability and management. The results for Covenant Health were substantial, including a 42-point increase in Net Promoter Score, an 11% improvement in System Usability Score, and a 34% higher success rate in users finding physician office hours. Designsensory delivered a transformative digital experience that positioned the health system as a leader in accessibility.

Covenant Health