Case Study: National Trench Safety improves customer self-service and rental management with Designli's WorkZone portal

National Trench Safety launches WorkZone under expected timeframe with Designli

National Trench Safety, a construction trench-safety equipment-rental company, faced significant challenges with its outdated customer portal, which was slow and lacked robust reporting, leading to low adoption and high manual support. They partnered with Designli to overhaul the portal and address these inefficiencies.

Designli provided a dedicated product team to rebuild the portal, now called WorkZone, integrating it with the company's Infor ERP and adding sleek data visualization and robust reporting tools. The solution empowered customers with self-service capabilities and freed up NTS's internal resources from manual tasks. The project finished under the expected timeframe, increasing customer satisfaction and laying the groundwork for future digital innovations like the RADR and JobBox mobile apps.

National Trench Safety