Case Study: Fixation streamlines camera repair bookings with Design Militia

Fixation improves online repair visibility with Design Militia

Fixation, a photographic repair specialist trusted by major UK businesses and approved by brands like Canon and Nikon, needed to overhaul its complex repair booking system. The challenge was to connect a new digital platform to their existing back-office IT infrastructure, requiring a deep understanding of their engineer workflows and customer touch points. Design Militia was engaged to provide product design and full-stack development services to address this.

Design Militia developed an API to connect the systems and built an intuitive front-end interface, creating a market-leading digital platform. This solution allowed customers to interact with their repair jobs and accept or decline estimates online for the first time. The result significantly improved online repair visibility and provided a scalable platform for future development, ultimately improving efficiency and making the repair status clearer than ever for customers.

Fixation