Case Study: Verso Corporation elevates customer experience with Descartes MacroPoint logistics tracking

Verso Elevates Customer Experience with Logistics Tracking from Descartes MacroPoint

Verso Corporation, a leading producer of graphic, specialty, and packaging paper and market pulp, needed a better way to track shipments across the U.S. and Canada. Its manual freight-tracking process created costly visibility gaps, consumed hundreds of staff hours each month, and made it harder to keep customers informed about loads and delivery timing.

Verso implemented Descartes MacroPoint, integrated with SAP Transportation Management and MercuryGate TMS, to automate real-time freight visibility for about 100 loads per day. With Descartes MacroPoint, Verso improved tracking efficiency, increased productivity with a smaller team, reduced customer service calls, and better supported on-time deliveries—helping lower labor costs and avoid late-delivery penalties tied to customer press downtime.

Verso Corporation

Mike Dailey

Manager, Corporate Logistics