Case Study: BlueGrace Logistics achieves real-time freight visibility and 95% carrier adoption with Descartes MacroPoint

Setting Sights on Real-time Freight Visibility for Expedited Loads

Tampa-based full-service 3PL BlueGrace Logistics launched an expedited freight division in 2016 with aggressive service goals—rapid pickups and deliveries, guaranteed quotes within 30 minutes, 24/7 booking and tracking, and location updates every 2–4 hours. Meeting those standards across a large carrier network and time-sensitive, cross-country moves created a clear need for real-time, end-to-end freight visibility.

BlueGrace integrated Descartes MacroPoint with its MercuryGate TMS to provide real-time load tracking and automated status updates, removing the need for manual check calls and enabling seamless collaboration across locations. The solution achieved ~95% carrier adoption, supported 350% division growth in a year, handled roughly 4,000 expedited loads annually, lowered operating costs, improved customer service, and produced only three late loads out of 3,800 in 2017.

BlueGrace Logistics

Shawn Leonard

Head of Expedited Freight