Case Study: Scout Logistics achieves 90% carrier adoption and eliminates daily check calls with Descartes MacroPoint

Scout Logistics is saving time with MacroPoint load tracking software

Scout Logistics, a Toronto-based perishable logistics specialist founded in 2011 and one of Canada’s largest non-asset transportation providers, moves over 500 million pounds of refrigerated goods annually. The company was spending two to three hours daily making up to 60 check calls to 30 drivers, which constrained time for customer service and new-business development.

To solve this, Scout now requires MacroPoint load-tracking on driver phones before assigning loads; the patented software (which also works with flip phones and in-cab ELD/GPS devices) reached a 90% carrier acceptance rate. The change eliminated routine morning and afternoon check calls, streamlined carrier selection, improved operational efficiency and customer service, and freed staff to focus on generating new business.

Scout Logistics

Meghan Burton

Logistics Coordinator