Case Study: MODE Global achieves improved customer service and operational efficiency with Descartes MacroPoint Ocean Visibility

MODE Global Exceed Customer Expectations & Improve Efficiency

MODE Global, one of the world’s leading logistics companies, needed a better way to track ocean shipments and deliver the real-time, end-to-end visibility its customers expected. Before working with Descartes MacroPoint, the team had to search multiple rail, port, and ocean carrier websites manually, which was inefficient and limited the level of status updates they could provide.

Using Descartes MacroPoint Ocean Visibility, MODE Global consolidated shipment data from 75+ ocean carriers plus terminals and rail systems into a unified format and integrated it with internal and customer platforms. Descartes MacroPoint helped automate milestone-based workflows, reduce manual data entry, and shift operations toward exception management, freeing resources for customer service and improving insight and analysis.

MODE Global

Jason Meskom

Vice President of International Operations