Case Study: RT&T Logistics achieves real-time driver visibility and far fewer check calls with Descartes MacroPoint

MercuryGate boosted our operation by introducing us to MacroPoint

RT&T Logistics, a Rockfarm Supply Chain Solutions subsidiary, faced the common brokerage challenge of relying on drivers for delay notifications—especially when using third‑party carriers or non‑smartphones—which hurt productivity and customer confidence. Integrating a reliable, non‑disruptive tracking solution was critical to reduce manual check calls and improve operational responsiveness.

MacroPoint, integrated with MercuryGate, provided real‑time location and load data from any cell phone (even non‑smartphones), delivering automated arrival detection, breadcrumb mapping and two‑way messaging in seconds. The result: far fewer check calls, reduced staff support, faster time‑to‑market, a larger virtual fleet of partner carriers, and greater peace of mind for operations, customers and carriers.

RT&T Logistics

Mark Driscol

Operations Manager