Case Study: EASE Logistics achieves real-time freight visibility and improved customer service with Descartes MacroPoint

Leveling Up Customer Service with Real-time Freight Visibility

EASE Logistics, a Dublin, OH-based 3PL serving automotive, food & beverage, CPG and health & beauty customers across North America, built its reputation on rapid, highly personalized service (responses within minutes). Rapid growth and high volumes—1,000+ weekly scheduled loads, hundreds of thousands of communications—exposed a critical gap: manual track-and-trace processes lacked real-time visibility and threatened the company’s ability to respond proactively to customers and carriers.

EASE implemented Descartes MacroPoint real-time freight visibility integrated with its McLeod TMS, replacing manual check calls with automated tracking and ETAs as frequently as every 10 minutes. The change saved an estimated 60–70% of tracking time (about 10 minutes per update, roughly 1.5 hours saved per load), achieved high carrier adoption, and enabled proactive exception management—driving better customer service, higher delivery performance, increased productivity, and a measurable bottom-line boost while moving 34,000+ loads in 2020.

EASE Logistics

Brett Stewart

Business Development Director