Case Study: Steelcase achieves real-time freight visibility and 50% faster tracking with Descartes MacroPoint

Descartes MacroPoint Real-time Freight Visibility Solution Helps Enhance Customer Service for Steelcase

Steelcase Inc., a 105‑year supplier of architecture, furniture and technology products with a complex U.S. and Mexico distribution network (multiple factories, distribution centers and carrier partners), struggled with manual tracking, reliance on carrier updates, late shipments, costly chargebacks and degraded customer service. The company needed faster, more reliable shipment visibility to reduce disruptions and improve response times.

Steelcase implemented Descartes MacroPoint™, fully integrated with SAP Transportation Management, to provide real‑time freight visibility and automated status updates. The change cut internal tracking time by roughly half (from about 4–5 hours to ~2 hours), improved on‑time deliveries, enabled dynamic rescheduling to avoid jobsite disruptions, reduced costs and chargebacks, and delivered enterprise‑wide visibility that boosted customer satisfaction and optimized labor and capacity planning.

Steelcase

Keegan McCready

Senior Project Manager