Case Study: Covenant Transport Solutions achieves real-time freight visibility and improved customer satisfaction with Descartes MacroPoint

Covenant Transport Implemented Descartes MacroPoint to Automate Load Tracking While Eliminating Inefficient and Costly Manual Processes

Covenant Transport Solutions, the asset-based 3PL broker arm of Covenant Transport, needed to balance aggressive revenue growth with rising customer demand for real-time shipment status. The company lacked a scalable, uniform way to provide location and ETA data, leaving brokers and carrier reps bogged down by manual driver check calls and unable to focus on revenue-generating activities.

Implementing Descartes MacroPoint gave Covenant real-time freight visibility, automated ETAs, event notifications and predictive analytics, removing manual tracking and streamlining exception management. The result was faster, more accurate customer updates, higher brokerage and carrier productivity, reduced administrative costs, and improved driver safety — freeing the team to concentrate on growing the business.

Covenant Transport Solutions

George Yates

Director of Brokerage Operations