Case Study: Best Dedicated Solutions (BDS) achieves 95%+ carrier compliance with Descartes MacroPoint

Achieving 95% Carrier Compliance Using Descartes MacroPoint™ for Real-time Freight Tracking

Best Dedicated Solutions (BDS) is a third‑party logistics provider specializing in expedited, white‑glove and temperature‑sensitive freight. Facing poor shipment visibility across a 15,000–20,000 carrier network, the team relied on time‑consuming check calls and manual processes to track 300–400 daily loads, which limited customer service and reduced time for revenue‑generating work.

In 2018 BDS integrated Descartes MacroPoint with its Revenova TMS to automate multimodal, real‑time tracking via carrier telematics, TMS connections and a carrier app. The solution raised carrier compliance to 95–98.5%, eliminated routine check calls (saving the equivalent of two employees), improved exception management and dock scheduling, and delivered faster, more accurate customer updates while freeing staff to focus on booking and growth.

BDS

Jennifer Greenhill

Senior Operations Manager