Case Study: Vonhaus improves support transparency and efficiency with Deploy eCommerce

Vonhaus cuts support response times to under 8 minutes with Deploy eCommerce

Vonhaus, a UK-based home and garden retailer, was facing significant challenges with its previous large agency partner. They experienced high costs, slow response times that stretched to days for simple tickets, and a complex process with multiple handoffs that delayed progress. Seeking a better value and more efficient service for their Adobe Commerce platform, they turned to the vendor Deploy eCommerce.

Deploy eCommerce provided a personal service approach with direct access to expert support, slashing response times to under eight minutes. They implemented a transparent customer portal for real-time project tracking and delivered key features like product comparison charts and wallet integrations. This solution reduced costs while increasing development throughput for Vonhaus, leading to a successful and ongoing three-year partnership.

Vonhaus