Case Study: Universal Dentistry achieves centralized multi-office operations and streamlined patient workflow with Dentrix Ascend

Universal Dentistry - Customer Case Study

Universal Dentistry, a fee-for-service practice with six offices serving more than 50,000 patients, faced growing pains as each location ran its own server and none communicated with the others. The lack of a centralized system meant doctors couldn’t access patient records across offices, front-desk staff couldn’t view cross-site schedules, and treatment plans risked falling through the cracks — so Universal Dentistry selected Dentrix Ascend as its cloud-based enterprise practice management solution.

Dentrix Ascend centralized patient data, scheduling and reporting across all six locations, enabling staff to find openings at other offices, proactively reschedule missed appointments, and access ledgers and production numbers instantly. Since adopting Dentrix Ascend in January 2017 the practice reports no downtime, faster coordination for the roving periodontist (shorter wait times for surgery), easier snow-day rescheduling from home, and real-time, office-by-office reports that improved collections and operational decision-making.

Universal Dentistry

Scott von Vital

Director of Operations