Case Study: Dental Express achieves unified cloud-based patient records and improved productivity with Dentrix Ascend

Dental Express - Customer Case Study

Dental Express, a mid-size DSO in San Diego that grew from one office in 2014 to six (with plans for two more acquisitions), faced fragmented, server-based practice systems that siloed patient records, duplicated X‑rays and data, limited organization-wide reporting, and made remote monitoring during the COVID-19 shutdown difficult. To unify data and support continued growth, Dental Express partnered with Dentrix Ascend and its cloud-based practice management platform.

Dentrix Ascend delivered a staged, supported rollout—starting with a pilot office, hands-on implementation specialists, staff training, and small team accountability—that enabled shared patient records across sites, streamlined workflows (online booking, easy charting, native cloud imaging), faster onboarding of new offices, higher productivity and improved patient care. With Dentrix Ascend’s support, Dental Express reduced duplicated records, improved reporting and is positioned to scale and pursue further acquisitions with confidence.

Dental Express

Teresa Williams

Chief Operations Officer