Case Study: Bell Family Dentistry achieves continuous remote operations and increased profitability with Dentrix Ascend

Cloud-Based Software Designed for the Modern Practice

Bell Family Dentistry in Riverbank, CA faced the abrupt clinic closures and workflow disruptions of the early COVID‑19 pandemic and needed a way to continue patient care, billing, and treatment planning while staff were offsite. They had previously evaluated and adopted Dentrix Ascend, a cloud‑based practice management system, which became central to addressing those operational challenges.

Using Dentrix Ascend, the team accessed patient charts, insurance details, electronic consents, and ePrescribe from home, while Quick Exam and integrated treatment planning sped documentation and case setup for emergency visits. Dentrix Ascend’s remote access and workflow tools kept the ledger current, avoided a months‑long backlog, allowed the practice to reopen fully and be swamped with patients from day one, and—according to the office—improved speed, accuracy, and overall profitability.

Bell Family Dentistry

Amanda Bell

Business Manager