Case Study: Bell Family Dentistry achieves safe reopening and fully booked schedules with Dentrix Ascend

Bell Family Dentistry Surviving And Thriving Through Covid-19 With Dentrix Ascend

Bell Family Dentistry, a Riverbank, California practice founded by Brent and Amanda Bell, faced the sudden March 2020 COVID-19 shutdown that forced appointment cancellations, staff furloughs, and a scramble to manage emergency care and new safety protocols. To navigate the crisis the practice relied on the cloud-based Dentrix Ascend platform — including its scheduling, automated notifications and ePrescribe services — to maintain operations remotely and stay connected to patients.

Using Dentrix Ascend’s scheduling tools, automated reminders, routing panel, chart-note templates and ASAP list, the practice efficiently rescheduled a two-month backlog, sent COVID protocol texts, enabled staff to work from home, and kept patient flow spaced to avoid crowded waiting rooms. As a result Bell Family Dentistry stabilized operations during the pandemic and now has all operatories fully booked 4–5 weeks in advance, outcomes they attribute directly to Dentrix Ascend.

Bell Family Dentistry

Amanda Bell

Business Manager