Case Study: a dental benefits service provider achieves faster, fully online credentialing with DentalXChange

Dental Benefits Service Provider - Customer Case Study

A major dental benefits service provider faced a highly manual and inefficient credentialing process for its network of over 3,700 providers. Their challenges included 70% of applications being submitted incomplete and approval times taking up to 90 days, which created significant work for their staff and confusion for providers. The provider partnered with DentalXChange to implement its CredentialConnect solution to streamline this problematic operation.

The DentalXChange platform automated the credentialing and re-credentialing process, guiding providers through an online application. This reduced incomplete submissions from 70% to 0% and slashed the initial credentialing approval time from 45-90 days down to an average of just 7.5 business days. The solution also provided full transparency for providers to track their status and automated notifications, all while allowing the customer to support their growing network without adding administrative staff.