Case Study: Klein Family Dentistry achieves data-driven growth with Dental Intelligence

How Klein Family Dentistry used data to grow and thrive during the pandemic shutdown

Klein Family Dentistry, a dental practice in Harrisburg, Pennsylvania, faced significant operational and financial challenges during the mandatory ten-week COVID-19 pandemic shutdown. They needed a way to recover their cash flow quickly upon reopening and to optimize their practice systems, which they had previously lacked the time to thoroughly evaluate. To address this, they turned to the vendor Dental Intelligence, integrating its analytics and patient engagement tools with their existing Open Dental practice management software.

The solution from Dental Intelligence provided the practice with data-driven insights to make strategic decisions. They used the Patient Finder feature to proactively schedule high-value patients to jump-start cash flow and analyzed data to decrease cancellations and increase Annual Patient Value (APV). As a result, Klein Family Dentistry achieved a complete schedule backlog filled for months in advance and empowered their staff with better performance metrics, leading to significant practice growth and a stronger operational foundation.

Klein Family Dentistry

Gary Klein

Klein Family Dentistry