Case Study: Charleston Pediatric Dentistry improves patient communication with Dental Intelligence

Charleston Pediatric Dentistry partnered with Dental Intelligence to improve and enhance patient communication using our simplified, all-in-one dental software platform

Charleston Pediatric Dentistry, a pediatric dental practice in rural West Virginia, faced significant challenges with patient communication and office efficiency. Their primary issues included spending excessive time on phone calls for appointment confirmations and difficulty reaching patients who lacked reliable internet access. The practice partnered with Dental Intelligence and implemented its all-in-one software platform to streamline these processes and improve overall patient satisfaction.

Using Dental Intelligence, the practice utilized SMS-based messaging for appointment confirmations and patient reminders, which effectively bridged the technological gap for their rural clientele. This solution from Dental Intelligence dramatically reduced time spent on phone calls, improved patient retention, and allowed staff to work remotely when necessary. The office experienced a notable increase in patients returning for six-month check-ups and achieved much better intra-office communication and coordination.

Charleston Pediatric Dentistry

Ashley Patnoe

Charleston Pediatric Dentistry