Case Study: CarolinasDentist achieves fewer cancellations and more production with Dental Intelligence

CarolinasDentist - Customer Case Study

CarolinasDentist, a multi-location dental practice, faced significant business challenges stemming from its rapid growth. The practice was experiencing a 25-30% rate of cancellations and no-shows, projected to cost $1.8 million annually, and had tens of thousands of unscheduled active patients. Leadership knew they needed to improve but lacked the actionable data insights to identify the root causes and implement effective changes. They partnered with Dental Intelligence for its analytics and practice management tools to address these gaps.

By implementing Dental Intelligence's analytics platform and its Auto Follow Ups tool, CarolinasDentist was able to pinpoint their true problem areas. The entire team focused on new processes, including targeted scripting and daily "Power Hours" for patient follow-ups. As a result, Dental Intelligence helped them dramatically reduce cancellations to under 10% and recapture over $66,000 in unscheduled treatment at one location in just two months. This data-driven approach not only significantly increased production but also improved team culture and, most importantly, patient care.

CarolinasDentist

Clifton Cameron

Co-Founder