Case Study: KDDI achieves real-time data management and improved customer service with Denodo Technologies' Denodo Platform

KDDI creates real time data management system using Denodo Platform

KDDI, a major Japanese telecommunications operator, faced a challenge when critical data needed to respond to service incidents and improve customer service was scattered across multiple internal systems — a weakness made clear during the 2016 sinkhole incident near Hakata Station. The company needed to centralize disparate data sources and provide faster, more reliable access to information for both internal teams and customers.

KDDI implemented the Denodo Platform’s data virtualization to create a logical data fabric that delivers real-time access to unified data. The solution enabled a customer-facing portal, reduced development and verification workloads, lowered implementation and maintenance costs, and improved service continuity and user satisfaction.

KDDI

Daiki Nakazawa

Assistant Manager, Automation Promotion Department, Advanced Operations Management Division, Technology Sector